Returns

Returns/Exchanges

To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply send a message to our Customer Support Team using the contact form or contact us directly and request an RMA number.

Please include the following in your RMA request:

  1. date of your purchase
  2. specific item you would like to return
  3. reason for return

The RMA number, once received, must be written clearly on the outside of the return package.


What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase. Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

Shipping

You will receive an email with a tracking number in it alerting you that your item has been shipped. If you do not receive this email please review your spam settings within your email client. The email may have gone directly to your spam folder.

Delivery times will vary based on the destination of your package. Domestic orders typically arrive within 2-7 business days. International orders are shipped First-Class and can sometimes take up to 30 days to arrive. You can track your order on the USPS website.

If the USPS tracking status is: “Shipping Info Received” it means your order is currently being processed. If you see this status and your estimated delivery date has passed we recommend checking with USPS to see if they can locate your package. If they are unable to locate your package please contact us.